Responsible Gaming

On Cricya Responsible Gaming — Keep the fun, keep control

Cricya believes gaming should be for enjoyment, not stress or addiction. Using our responsible gaming tools, you can set your own limits and enjoy balanced entertainment.

24/7 Support Services
18+ Age Limit
5 Protection Tools
100% Voluntary Limits

Our Responsible Gaming Tools

Cricya gives you the power to control your own gaming experience.

Set deposit limits

Set your own limit on how much to deposit daily, weekly, or monthly. Once set, it takes effect immediately — increasing it requires a 7-day waiting period.

Session Time Limit

Session Limits Set how long you want to play. When the time expires, Cricya will automatically alert you and end the session.

Self-Exclusion Benefits

You can temporarily suspend your account for a specific period. You can choose self-exclusion from 7 days to 5 years.

Reality Check

A pop-up message will appear at set intervals reminding you how long you've been playing. It keeps you aware and alert.

Promotion Break

Enable this option if you don't want to see bonuses or promotional offers. You can keep your gaming experience ad-free.

Account Cooling-Off

If you want a temporary break, you can pause your account for 24 hours to 6 weeks. You won't be able to log in during the break.

What is responsible gaming and why is it important

Responsible gaming means betting or gaming in a way where you remain in full control. Gaming stays a source of entertainment, not a life priority. Cricya always wants every player to enjoy themselves — but that enjoyment should never turn into a problem.

Online gaming is now very popular in Bangladesh. From cricket betting to live casino, people are now playing from home. But along with this, some people also show signs of excessive play. Cricya doesn't want any player to fall into this trap. That's why we've embraced responsible gaming not just as a rule, but as a core value.

When does gaming become a problem? When you keep playing to win back lost money, when you neglect family or work to immerse yourself in gaming, or when you start borrowing to play — that's when responsible gaming matters most.

Cricya's Commitment: We care about every player's mental and financial wellbeing. Responsible gaming is not an obligation — it's the foundation of our platform.

How to Set Your Own Limits

You can easily set limits by going to your Cricya account settings and following these steps:

1
Log in to your account

Log in to your account on the Cricya website or app and go to the profile menu.

2
Open Responsible Gaming section

Find the "Responsible Gaming" option in the settings menu.

3
Choose your preferred limit

Deposit limits, session time, betting limits, or self-exclusion — activate whichever you need.

4
Set Amount & Duration

Enter your limit amount and duration. Once confirmed, it will take effect immediately.

5
Get confirmation

After your limit is set, a confirmation message will be sent to your registered email.

Remember: Lowering limits is instant. But increasing or canceling limits requires a 7-day cooldown period — this is for your own protection.

Recognize the Warning Signs

You should be aware if you notice the following signs. These may be early signals of addiction:

1
Unable to accept loss

Playing repeatedly to recover lost money.

2
Playing beyond budget

Betting with money meant for household expenses.

3
Avoiding family and friends

Hiding gaming activity or becoming indifferent to relationships.

4
Disruption to sleep and work

Playing late at night or lacking focus during work.

5
Gambling with borrowed money

Borrowing money from others for betting.

6
Restlessness without gaming

Feeling irritable or uncomfortable when unable to play.

If you notice any of these signs in yourself, please contact our support team or use the self-exclusion facility. You are not alone — help is available.

How Self-Exclusion Works

Self-Exclusion is a feature where you can voluntarily request to stop using cricya for a specific period. It's the most powerful tool of responsible gaming.

  • Duration: 7 days, 1 month, 3 months, 6 months, 1 year, or 5 years.
  • During self-exclusion, logging into the account will not be possible.
  • Account will not reactivate automatically after expiry — you must request it yourself.
  • No promotional emails will be sent during active self-exclusion.
  • Self-exclusion becomes effective within 24 hours of applying.
  • If you want to close permanently, you can apply through the support team.

Remember — self-exclusion is not a sign of weakness. It's a brave step in taking care of yourself.

Protection of Minors

Cricya strictly prohibits registration and participation by anyone under 18 years of age. We have implemented several measures to ensure this:

  • Date of birth verification is mandatory during registration.
  • Age is verified through government ID during the KYC process.
  • Accounts are suspended immediately in suspicious cases.
  • If an underage user's information is detected, it is permanently deleted.

If you know of any minor attempting to use Cricya, please inform our support team. This is not just a legal obligation — it's a social responsibility.

Quick Tools

Deposit Limits

Daily/weekly deposit control

Time Limit

Set Session Time

Cooling-Off

Temporary Break

Self-Exclusion

Take a long break

Set Limits Now

Test Yourself

Answer the following questions in your mind:

  • Have you spent more than your intended budget?
  • Have you played again to feel better after losing?
  • Have you prioritized gaming over family or work?
  • Have you asked others for money to gamble?

If you answer "yes" to any of these, consider seeking help.

How to Get Help

  • Cricya Live Chat Support — 24/7
  • Support email: [email protected]
  • Self-exclusion directly from account settings
  • Access to expert counselors

If you feel gaming is having a negative impact on your life, please don't delay — let us know today.

Responsible Gaming Principles

The pillars that support Cricya's responsible gaming program.

Fairness and Transparency

All terms and conditions are clearly stated — nothing hidden.

Voluntary Control

Every player is completely free to set and change their own limits.

Safety First

Your data and financial security are our top priority.

Support Always Available

Our team is ready to help 24/7 for any issue.

Often Frequently Asked Questions

Common questions and answers about responsible gaming.

Responsible gaming means gaming in a controlled manner, within your means, and for entertainment purposes. It keeps you safe, helps avoid financial loss, and helps you get maximum enjoyment from gaming.

Log in → Account Settings → Responsible Gaming → Deposit Limit → Set your preferred daily/weekly/monthly limit → Save. The change will take effect immediately.

During self-exclusion, you won't be able to log into your account, place bets or make deposits, and promotional emails will be stopped. To reactivate after expiry, you must apply through support.

Yes, but increasing limits requires a 7-day cooldown period. This ensures the decision is not impulsive but well-considered. However, lowering limits takes effect immediately.

If you're spending beyond your budget, playing repeatedly to recover lost money, avoiding family or work, or taking loans to play — these are signs of a problem. In this case, use self-exclusion or seek support.

No. Cricya strictly prohibits registration and participation by anyone under 18 years of age. We verify age during registration and confirm it through ID documents in the KYC process. Accounts of minors are immediately closed if detected.

Cooling-off is a short-term break where you can temporarily suspend your account from 24 hours to 6 weeks. You won't be able to log in during this time, but the account will automatically reactivate when the period ends.

No. All of Cricya's responsible gaming tools — deposit limits, session limits, self-exclusion, cooling-off — are completely free. This is your right and we are committed to ensuring it.

Play Responsibly on Cricya

Set your own limits, stay safe, and enjoy the true pleasure of gaming. Cricya is with you.

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