Cricya FAQ — Frequently Asked Questions & Answers

No. Under Cricya's terms, only one account is permitted per person, household, address, IP address, or device. If multiple accounts are found, they will be suspended or closed, and any deposited funds and winnings may be forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email. An OTP will be sent to your mobile or a password reset link to your email. Use the link or code to set a new password, then log in. Password reset links are typically valid for 15-30 minutes.

Identity verification is required by regulatory bodies and is essential for account security. Completing KYC keeps your account fully active and allows you to process larger withdrawals. You'll typically need a national ID, passport, or driving license, along with proof of address (such as a utility bill or bank statement).

Make sure your mobile number or email and password are entered correctly. Check that Caps Lock is off. Clear your cookies and browser cache, then try again. You can also try a different browser or device. Multiple incorrect password attempts will temporarily lock your account — wait 15-30 minutes before trying again. If you still can't log in, reach out via live chat or support email.

The minimum withdrawal is typically BDT 500 to BDT 1,000, and the maximum daily limit can range from BDT 50,000 to BDT 200,000. These limits vary based on your account status, payment method, and VIP level. Verified and higher-tier accounts have significantly higher limits.

Cricya generally processes withdrawal requests within 1–24 hours. Mobile Banking withdrawals are the fastest, usually completed within 1–6 hours. Bank transfers may take 1–3 business days. First-time withdrawals may take a little longer due to verification requirements. Banking processes can also be slower on weekends and public holidays.

Cricya typically allows a set number of free withdrawals per month. Beyond that, or for certain methods, a small processing fee may apply. Payment providers may also charge their own fees. Check the cashier page or terms and conditions for fee details before submitting a withdrawal.

If your withdrawal is rejected, the support team will notify you via email or an in-app notification explaining the reason. Common reasons include incomplete KYC, unmet wagering requirements, incorrect payment details, or a terms violation. Resolve the issue and resubmit your withdrawal request. Contact live support if you need further assistance.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a BDT 1,000 bonus with a 5x wagering requirement means you need to place a total of BDT 5,000 in bets. Whether the requirement applies to the bonus only or to the deposit plus bonus combined will be stated in the promotion's terms. Note that not all games contribute equally — slots may count 100% while table games may only count 10–20%.

Most bonuses are valid for 7 to 30 days. The wagering requirements must be completed within this period, otherwise the bonus and any winnings derived from it will be forfeited. The exact validity period is stated in each promotion's terms and conditions. You can check the remaining time and wagering progress for any bonus in your account dashboard.

You can withdraw your deposited funds at any time. However, bonus funds and winnings from bonuses are subject to wagering requirements before withdrawal. Some bonuses are opt-in — you're free to decline a bonus and withdraw your own funds directly. If you've accepted a bonus and wish to forfeit it, simply contact the support team.

Cashback bonuses are typically credited weekly or monthly as a percentage of your net losses. For example, a 10% weekly cashback means if you lose BDT 10,000, you'll receive BDT 1,000 back. Some cashback bonuses are credited automatically, while others require a manual claim. Cashback generally comes with low wagering requirements or is sometimes wager-free.